Sky Go App Update

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Having issues with your Sky Go television app? You’re not the only one! Many Sky Go users are reporting the problem that their app is not working properly. Some users see an error tells them what happened, but for many their program just stop working.

This is very frustrating! You can’t watch your programs because of these issues. But don’t worry. It can be fixed…

Go to Users yourusername Applications then delete the Sky Go app. Then go to Library by Open Finder. Click 'Go' on the menu bar. Press and hold the “option/alt” key. HiI've had the same issue with the new update, and I've been sat all day uninstalling the sky app and cisco files and emptying recycling bin and reinstalling, disabling firewalls and all of that, got rid of silverlight, reinstalled silverlight (even though I heard this isn't used any more) so i've literally tried all of suggested fixes. Switched on my 11in Lenovo running Windows 7 to watch the play-offs and went to Sky Go, but was now asked to download the new Sky Go player. Did that, and now watching Sky on that laptop is pure hell. The picture is jerk, jerky, jerky and it is meaningless to try to watch live streaming of a game. Sky customers using Sky Go on their PlayStation 4 (PS4) have been reporting severe streaming errors following the latest software update. The update comes as HBO smash hit Game of Thrones nears the conclusion of its final season, resulting in heavily disrupted viewing for customers viewing via their gaming console.

Free

Fixes to try

The following are a few methods that have helped many Sky Go users. You may not have to try them all; just work your way down the list until you find the one that works for you.

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Method 1: Close the Cisco VideoGuard Monitor process

Your Sky Go app may stop working because there’re issues with the Cisco VideoGuard Monitor process running in the background. You should try closing the process and see if this helps you fix your issue.

a) If you are on Windows:

  1. Press the Ctrl, Shift and Esc keys on your keyboard at the same time to open Task Manager.
  2. Right click the CiscoVideoGuardMonitor process and click End task/End Process.

b)If you’re using a Mac computer:

  1. On your desktop, click Go, then click Utilities.
  2. Double click Activity Monitor.
  3. Click CiscoVideoGuardMonitor, then click the quit button.

Now check to see if your Sky Go app is working properly. Hopefully it is. But if not, you may need to try other fixes listed below.

Method 2: Temporarily disable your firewall

It is also possible that your Sky Go issue results from your firewall itself. To see if that’s the problem for you, temporarily disable your firewall and check if the problem persists. (Consult the documentation of your security software for instructions on disabling it.)

If this resolves your problem, contact the vendor of your security software and ask them for advice, or install a different security solution.

*IMPORTANT: Be extra careful about what sites you visit, what emails you open and what files you download when your antivirus or firewall is disabled.

Method 3: Completely reinstall your Sky Go app

When the fixes about can’t help you fix your Sky Go issue, you should reinstall this app to see if this works for you. To reinstall the app, you should uninstall the program and delete the remaining folders as well. Here’s how you can do it.

a) If you’re using Windows

  1. Press the Windows logo key and R on your keyboard at the same time. Then type “control” and press Enter to open Control Panel.
  2. Under View by, click Large icons.
  3. Click Programs and Features.
  4. Right click Cisco VideoGuard Player and click Uninstall. Then follow the on-screen instructions to uninstall this program.
  5. Right click Sky Go and click Uninstall. Then follow the on-screen instructions to uninstall this program.
  6. Press the Windows logo key and R on your keyboard at the same time. Then type “appdata” and press Enter to open the AppData folder.
  7. Go to Local > Cisco and delete the VideoGuard folder.
  8. Go back to the AppData folder. Then go to LocalLow > Cisco and delete the VideoGuard folder.
  9. Go back to the AppData folder. Then go to Roaming and delete the Sky and Sky Go folders.
  10. Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.

b) If you’re on Mac

  1. On your desktop, click Go and click Applications.

  2. Remove the Sky Go app.

  3. Go back to your desktop, then click Go and click Go to Folder.
  4. Type “~/library” and click Go.
  5. Go to Cisco, then remove the VideoGuardPlayer folder.
  6. Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.

Hopefully, one of these fixes works for you! If you have any questions, leave us a comment below.

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© Provided by T3 Sky Q update Sky TV

Sky Q is the best TV service in the UK today, with Sky TV delivering a brilliant mixture of top-rate hardware, an expansive content library and best-in-class ease of use.

There is a reason why in our Sky Q review we said that Sky TV delivers 'a supreme viewing experience' and that it is the 'greatest entertainment system going today'. Sky Q got a maximum score of 5 stars, naturally.

Well, thanks to a brand new update that rolls out from today (roll out will be complete by August 12th, 2020), Sky Q and the whole Sky TV experience is about to get even better.

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That's because a host of smart new features are delivered by this massive summer Sky TV update, and here we break them down and explain what they do, so you'll be ready to use them when they land.

Sky TV update on Sky Q: Expanded view

A new expanded view UI is being introduced in the Sky Q update, which makes more room for discovery and TV inspiration. The static, left-hand-side-mounted menu bar is now being replaced with a dynamic one that can collapse entirely (see above pic), freeing up a third more space on screen to visually browse content.

As a result it is now even easier to see the content you are browsing, which can included TV, film, online videos, podcasts, music and games.

Sky TV update on Sky Q: Show centre

Another new Sky TV addition on Sky Q is that each show now has its own 'show centre'. Show centres are go-to destinations where users can find every available episode as well as any related content such as recordings, broadcast schedules and on-demand links.

In addition, there is also a new smart button that has been designed to make getting to an episode of a shower quicker and easier than ever before. It works like this – if you're halfway through a show episode the smart button will say, for example, 'continue ep. 3', meanwhile if you have just finished an episode, it will recommend the next instead.

This contextual button will switch between continue, delete, watch from the start, play, or next episode commands depending on what is most useful.

Sky TV update on Sky Q: Sports centres

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This new feature in the Sky Q update will definitely please sports fans, with 'sports centres' now grouping together and displaying all the latest games, news, fixtures, podcasts, documentaries and tables in an easy to use, heavily visual way.

It's easy to get stuck in to as well, simply say 'football' into the Sky Q voice remote and you are immediately taken to a sports centre that draws together live and on demand football content from channels and apps including Sky Sports, Sky Sports App, BT Sport, terrestrial channels, YouTube and Spotify.

What's best about sport centre is that everything on right now is displayed on one screen, meaning that there is no need to drop in and out of apps or scroll. Sports centres extend to a whole range of sports as well, including football, cricket, F1, golf, boxing, tennis and more.

Sky TV update to Sky Q: Voice discovery

The new Sky TV update to Sky Q also upgrades the system's voice discovery functionality, making it more intuitive. Now users can ask content selections based on themes, genres, actors and more in combination. So, for example, you can ask the Sky Q system 'thrillers with Nicole Kidman' and the appropriate selection of content will then be displayed.

Shortly entertainment themes are coming as well meaning you can ask for 'new shows', 'Halloween' or 'Christmas' to be presented with Sky's full offering.

Sky TV update to Sky Q: HDR content

© Provided by T3 (Image credit: Sky | Disney)

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Finally, following Sky Q getting its first HDR content earlier in 2020, the amount of content the platform delivers has just expanded considerably. This is because Disney+ is now available in HDR through Sky Q and, also, over the next few months Sky Nature shows, Sky originals and Sky Cinema movies will also be watchable in HDR, too.

HDR live sport is also been scheduled to arrive in 2021, so sports fans can look forward to even more immersive content in the new year.

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Speaking on the announcement of the new Sky Q update, Fraser Stirling, Group Chief Product Officer for Sky said that:

“We’ve redesigned Sky Q to make it even smarter, simpler and better at aggregating all of the TV and app content you love into one place. A new-look UI, improved voice search and more intuitive navigation make everything easier to find without having to search around, so you can get to the next episode of Succession, a brilliant football podcast, or choose from the most popular British dramas easily.

“And we’re not stopping there, the tech team behind Sky Q and Sky Go are working hard on loads of new updates that we’ll be rolling out every few months, so you can expect your Sky TV experience to keep getting better.”

For even more inforamtion about Sky Q and this latest update please visit Sky's official website.